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Frequently Asked Questions

FAQ

  • What is WordPress?

    If you want to create a beautiful website or blog you can use a fantastic web software called WordPress. The authors of WordPress like to say that: “WordPress is both free and priceless at the same time”.

    Hundreds of community volunteers are building the core software and a lot of plug-ins and themes available for you, if you want to have an unimaginable website.

    Now, WordPress is chosen by over 60 million people. This accessible platform allows users to transform their websites in an easy way, being a part of a world family.

    You can learn more about that here or go ahead and join the 60 million WordPress users by downloading it.

  • What is Framework?

    For quicker WordPress development, there is “a WP framework, designed to be a flexible foundation”. The Framework make theme development accessible with no need of programming or design knowledge.

    With a good framework, you can cut down the time for theme development and available features and functions allows you to build a project on top, having a solid theme foundation.

    Tesla Framework is the easy way to do this, having the right set of features and functions, high-level updates and professional support. It is already included in main download package, so you haven’t to pay for it separately.

  • What is a WordPress theme?

    A WordPress Theme is an add-on for the WordPress platform, that gives the appearance, the look of website, accompanied by all the tools, templates and functions. It is a ready-to-use design, that not affects the content of the site, but it is changing the visual appearance and the features of this site.

  • What are shortcodes?

    Shortcodes have been introduced in WordPress 2.5 for creating macro codes, used in a post content. They represents a set of functions that can be used by you to create new page templates. Our shortcodes are already embedded in Tesla Framework and are quite ready for immediate use, once you’ve bought our theme.

  • Do you offer web hosting?

    We don’t offer web hosting for WordPress themes, but we can suggest you some WordPress hosting recommendations here.

  • Do you provide support?

    Once you’ve bought a WordPress Theme or a Membership Subscription, you can benefit from a professional and qualified support. All the support inquiries can be posted on our forum, but you must check if your question isn’t answered already or to read FAQ, we are sure that a lot of major questions are answered already.

    Plus, you have our extensive documentation with instructions to help you to start. Please do not send support messages, write on Facebook or tweet your inquiries, is not the best way to solve it.

  • How does the affiliation program works?

    You can join our affiliate program by creating an affiliate account. You must place your affiliate link and banners on your website and start earning commissions from referring users to our website.

  • How much I can earn?

    You can earn 50% for every purchase done by your referred person, for a period of 60 days, because the cookie expires after this period. Yes, we pay one of the highest commission percentage because we love our partners and want them to make money too.

  • When I do get paid?

    We pay commissions once a month. Payments are sent to your PayPal account within 15 days from the end of the month.

  • How I can check my affiliate share?

    You can check your affiliate statistics on affiliate page on your account.

  • How long do I have to wait for an answer for a posted question on the forum?

    Usually we’re trying to answer all questions quickly and it can take up to 24h, depending on the volume of tickets in queue, but if there is a complex issue and it is weekend, it can take longer. Also, pay attention that we are in Europe and there is a difference between time zones, if you are living in Australia, for example.

  • Does you support system send email notifications?

    Our support system is sending automatically notifications to your email when a question/ticket of you is answered. That’s why you don’t need to check frequently our forum and to worry if your thread was responded.

  • Why I should have an registered account on your website?

    You will need an account for our website if you want to buy themes or membership, post comments, start topics on forum and became our affiliate partner.

  • Why should I provide you my WP admin credentials?

    Sometimes you’ll need to provide us your WP admin credentials, if your issue is more complex then usual. That will be helpful for us to understand and to intervene quickly in order to make changes or fix directly in your website. Plus, we assure you that all the provided information is confidential and is not shared with a third party.

  • How the payment works?

    The payment process is pretty simple. You must be a registered user and logged in to add themes to cart. By pressing Purchase button, you’re buying a single theme. Once the desired theme is added, you can choose the payment method and proceed to checkout. If you press Subscribe button, you can choose between 3 memberships: Standard, Developer and Lifetime. Choose one option and select the payment method. You can proceed to checkout.

  • Which payments do you accept?

    We accept 2 major payments methods: PayPal and 2Checkout. With the second, you can pay with credits cards.

  • How I can use a discount voucher?

    If you have a discount voucher, you can introduce the code when you are in the cart section and benefit from discount.

  • Can your themes be customized to fit my website needs?

    Our themes can be customized as you desire. The provided PSD files and theme structure and options allows you to create a completely new look for your website. If you want our professionals to do that work for you, there is no problem, just get in touch with us.

  • Can I use your themes on multiple sites?

    You can use our themes in a personal or commercial project on as many websites as you like.

  • Do you provide dummy data from your demos?

    Yes, our themes are provided with XML files, which can be imported from WP admin and you can customize your theme having a content similar to our themes.

  • Why do I need your PSD files?

    Usually, the experienced designers prefer to make changes in original design and to modify the theme appearance by changing the source files. But, you can change the theme appearance directly in the theme files, without having the PSD files.

  • How to install the theme?

    If you’ve downloaded our theme you need to unzip the main file. You’ll find in unzipped file an another archive, called [theme_name].installation.zip. Open your WP admin, go to Appearance and install it. You must activate the theme after installation. You can find more details in our documentation.

  • Are your themes compatible with the latest version of WordPress?

    We always are keeping our themes up-to-date with the latest WordPress version.

  • How the themes are updated?

    We are updating our themes when WordPress releases a new software version, or when we’ve added a new theme feature. Also an update can be done when we’ve fixed a discovered bug. All the updates are free of charge and are provided to clients immediately.

  • Can I translate the theme?

    Yes, we are providing theme .po files and you can translate your theme. Although our themes are localized, you can’t re-sell or re-distribute our themes, even if it is translated.

  • Are your themes widget ready?

    All our themes are widget ready, based on theme design.

  • Which browsers do you test the themes on?

    We test our themes on all major browsers and we always assure a good cross-browser compatibility.

  • Are the themes Search Engine Optimized?

    All our themes have built in SEO features that you can manage from your admin area. Additionally, their structure and semantic is optimized for search engines, to help your site rank better.

  • What is the difference between Standard and Developer Subscription?

    A Standard license is suitable for personal sites or blogs. A Developer license is suitable for agencies, freelancers, developers willing to customize the themes for their clients, and includes the PSD files.

  • Can I upgrade from Standard to Developer License?

    Yes, you can upgrade your membership subscription at any time and you’ll only need to pay the difference between subscription plans.

  • How can I be refunded?

    MONEY BACK GUARANTEE - 14 days. If for any reason you are not satisfied with TeslaThemes we'll issue a prompt and full refund. Just show us you actually can not achieve what you wanted because our Theme doesn't work as advertised, so we have the chance to make it better.

    We will consider a refund within 14 days of your purchase date only if a defect is found and our technical support team failed to provide a solution for it.

    Conditions for a Declined Refund.

    We will not refund your purchase in the following situations:

    • If you never contacted our support team to rectify any issues found in our Themes
    • If there is a conflict with a 3rd party plugin. Our premium WordPress themes are built according to the WordPress standards and all the issues related to 3rd party tools should be addressed to them.
    • If you purchased the 'wrong' theme by accident.
    • Just because you changed your mind after the purchase
    • We are not responsible for your coding skills and WP knowledge. Still we are helping you with extended documentation
    • For subscribers: you have full access to your Dashboard for 365 days a year where you can terminate your subscription plan at any time by yourself. Hence any annual rebills are with your agreement therefore.
  • How I can benefit from support and theme updates?

    Once you’ve bought a theme or a membership subscription, you can benefit from a professional and qualitative support and theme updates for a one year period.

  • EFFECTIVE DATE: September 19, 2017

    PLEASE READ THE FOLLOWING TERMS OF USE THOROUGHLY. BY ACCESSING OR USING THE SITE AND/OR SERVICES AVAILABLE THROUGH THE SITE (AS DEFINED BELOW), YOU HEREBY AGREE TO BE BOUND CONTRACTUALLY BY AND FIRMLY ADHERE TO THESE TERMS OF USE, AS IT MAY BE AMENDED OR SUPPLEMENTED FROM TIME TO TIME. IF YOU DO NOT ACCEPT THESE TERMS OF USE, YOU MAY NOT ACCESS THE SITE AND USE ANY OF THE SERVICES.

  • GENERAL PROVISIONS

    The capitalized terms used in these Terms of Use shall have the following meaning:

    • Provider – an entity providing access to the Site and Services available through the Site, that is Imagely, a company duly incorporated under the laws of the United States of America.
    • Contact Form – an electronic document placed on the Site, dedicated to contact the Provider.
    • Register Form – an electronic document placed on the Site, dedicated for registering User’s account on the Site.
    • Site – TeslaThemes.com website, accessible under the URL: http://teslathemes.com
  • TERMS AND CONDITIONS

    Before you purchase, download and use TeslaThemes themes for your own purposes, or for your client website please make sure you have read, understood, and agreed to all the terms. The use of our themes, we assume you've read, understood and accepted the terms of use that follows.

    Note that we reserve the right to change the prices or the terms and conditions at any time without prior notice.

  • Limitation of liability

    Under no circumstances shall TeslaThemes be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if TeslaThemes or an authorised representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof.

  • License types & theme usage

    All our themes inherit the GNU general public license from WordPress. All .PSD & CSS files are packaged separately and are not licensed under the GPL 2.0. Instead, these files inherit TeslaThemes Personal Use License. These files are given to all Clients on a personal use basis. You may not offer them, modified or unmodified, for redistribution or resale of any kind. You can't use one of our themes on a WordPress.com domain. More on WordPress.com Vs WordPress.org, you can read here. You can use our Themes do develop sites for your clients.

  • Developer Membership

    Developer Membership is a subscription, that gives you access to all our themes including PSD files it will be automatically renewed every year on the date you signed up. If you cancel your subscription, you will not be able to download the themes anymore after the subscription period ends. Note that re-signing for our club membership implies that you'll need to pay the membership again.

    If you wish to stop your subscription, a cancellation button is available in your account under the Dashboard tab. The no refund policy applies for the club membership as well.

  • Assets used in the demo content

    You are not allowed to use any images that come with our themes. These assets act only as placeholders to give you an idea on how your website might look. You must change those images with your own.

  • Payments

    All payments are handled through PayPal and Credit Card.

  • Premium Support

    We provide Premium Support Services for our themes through our faq and online documentation in the Support area. In order to receive support, you'll need to have an account on our website and provide the transaction ID of your purchase, enabling us to verify if you are eligible to receive Premium support. Please note that we are offering support only to the user that purchased the theme or subscription. Note that one-hour free customization is not available for discounted offers or promotions.

  • Refund Policy

    MONEY BACK GUARANTEE - 14 days. If for any reason you are not satisfied with TeslaThemes we'll issue a prompt and full refund. Just show us you actually can not achieve what you wanted because our Theme doesn't work as advertised, so we have the chance to make it better.

    We will consider a refund within 14 days of your purchase date only if a defect is found and our technical support team failed to provide a solution for it.

    Conditions for a Declined Refund.

    We will not refund your purchase in the following situations:

    • If you never contacted our support team to rectify any issues found in our Themes
    • If there is a conflict with a 3rd party plugin. Our premium WordPress themes are built according to the WordPress standards and all the issues related to 3rd party tools should be addressed to them.
    • If you purchased the 'wrong' theme by accident.
    • Just because you changed your mind after the purchase
    • We are not responsible for your coding skills and WP knowledge. Still, we are helping you with extended documentation
    • For subscribers: you have full access to your Dashboard for 365 days a year where you can terminate your subscription plan at any time by yourself. Hence, any annual rebills are made with your agreement, therefore.

    Important: be informed that you will lose automatically all the access to existing themes, and all the downloaded themes will be blocked, if for any reason you claim and get the refund.

  • Developer Membership

    Our themes are provided "as is" without warranty of any kind, either expressed or implied. We do not guarantee that themes will work in all browsers, nor do we guarantee that our themes will be functional with all versions of WordPress. TeslaThemes does not guarantee compatibility with any additional third party plug-in, scripts, or applications.

  • Privacy Policy

    Any information submitted by you (the buyer) for completing the transaction, delivering the product, informing about new product releases, and addressing any customer service issues are strictly confidential. We don’t share this information with anyone.