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Can't update theme

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Forums WordPress Themes Electra Can't update theme

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This topic contains 11 replies, has 3 voices, and was last updated by  surajvinay 2 years, 6 months ago.

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts

  • sylvakin
    Member
    TT Client
    #57312

    Hi there,
    I’m having the same issue than the last time I tried to update Electra : nothing is happening, it’s just stuck on “updating Electra (1/1). When I try to go back or refresh, I’m stuck on a maintenance page that disappear after several minutes.
    Could you help me updating my theme? I’m not able to add any picture, I’m getting a HTML error and I think it might be related.
    Thank you very much!

    Best regards,

    Alexia


    mihai
    Member
    Member
    #57326

    Hello,
    I’ve uploaded the newest version on your ftp … have a nice day.


    sylvakin
    Member
    TT Client
    #57328

    Amazing, thank you!
    I still can’t add new pictures, though. What would you recommend me to do to fix this issue? Everytime I try to add a picture in the media section, it says “Http error”.
    Thanks!


    mihai
    Member
    Member
    #57333

    Glad that you liked it,
    about the media gallery, i just uploaded an image and didn’t get any errors.


    sylvakin
    Member
    TT Client
    #57336

    That’s weird, I can’t. It shows “HTTP error” when I try to add them in the media section, or in a page, or else. I tried to do the “web navigator version” (I use wordpress in french, so I’m sorry for the approximate translations…), that is recommended if “I have any trouble” on the media section, but it gets me on a blank page.
    The files are added in the media section, but I only see a gray file. It has also changed some of my already working pictures, which are now showing just a gray file.


    mihai
    Member
    Member
    #57338

    this is not a theme issue … this may be some server issues.


    mihai
    Member
    Member
    #57341

    I’m in a different country, maybe it’s something wrong about your network.


    sylvakin
    Member
    TT Client
    #57343

    Okay, thank you. I’m going to look into that.
    The last time I had an upadate issue, I also had trouble with the revolution slider and its update that I’m also having now; it’s updating but it’s telling me that it’s not activated.
    (That’s a lot of issues, I’m sorry! Thank you for answering so fast)


    mihai
    Member
    Member
    #57346

    With Revolution Slider and Visual Composer is a life lasting issue with updates, as those are paid plugins and we are giving them with the theme for free, so only we pay for them and they are seeing this, so you are asked to pay too but it’s not necessary as we update them in pair with the themes.
    Sorry about that.


    sylvakin
    Member
    TT Client
    #57352

    Okay thank you! As long as it’s working I don’t mind 🙂 But now that I tried to update it, it’s not activated anymore and I can’t do it myself. Would you be able to reactivate it?


    mihai
    Member
    Member
    #57354

    There is an error that says : “You are out of memory”, this means you reached the maximum of your server’s memory.
    free some memory and then go to Dashboard > Extensions and click reactivate the Rev Slider.


    surajvinay
    Member
    Member
    #78419

    Hi,
    I am working on a website and getting the same error.
    from what I see, since july they are not able to upload images.
    also the visual editor is blanked out and css is missing as well as slider.
    need assistance chinmayarichmond.org is the site

Viewing 12 posts - 1 through 12 (of 12 total)

Can't update theme

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