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Demo importing issue

Home Forums WordPress Themes Megalith Demo importing issue

Forums WordPress Themes Megalith Demo importing issue

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This topic contains 11 replies, has 2 voices, and was last updated by  Anonymous 3 years ago.

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
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  • kdashtipour
    Member
    TT Client
    #77308

    How can I import the demo and where is the demo file, I’ve currently installed the theme but it looks nothing like the demo, I believe there should be a demo import .xml file or something along those lines which I have to import but I’m having an issue figuring out where the file is in the .zip file.

    Attached is a screen grab of what I currently see on the installed theme.


    Anonymous Inactive
    #77318

    Hello,

    Please send your WP (WP installation URL, WP username, WP password) credentials as a reply to the email you just got from us that contains this thread. This message will be kept private and only TeslaThemes support staff will see it. Once we get them, your issue will be resolved much quicker.
    Thanks for understanding.

    Regards.


    Anonymous Inactive
    #77321

    Thanks for the access.
    So I can see that there are no imported demo pages and also it gives “500 – Internal server error.” page while trying to install the required plugins.
    Can you please provide with the error log file from the server?


    Anonymous Inactive
    #77333

    Could you please contact your hosting provider for it?


    Anonymous Inactive
    #77344

    From the theme’s internal log, I can see that:
    1) You were trying to import the demo content repeatedly;
    2) You haven’t priorly installed the Tesla Framework which is a required plugin and that caused the failures at importing the custom post’s data.

    Any chance to contact the hosting regarding the “500 – Internal server error.” ?
    It may be related to an apache server’s misconfiguration.


    Anonymous Inactive
    #77346

    Thank you!

    I am glad that it worked. You can proceed with a clean demo content import if you want 🙂


    Anonymous Inactive
    #77347

    This plugin may help you reset all the WP data to the defaults: https://wordpress.org/plugins/wordpress-reset/


    kdashtipour
    Member
    TT Client
    #77379

    This is the error_log file i was able to get.

    I get this error after i imported the rev slider demo import (main_slider.zip)


    Anonymous Inactive
    #77381

    Hi there,

    I can see that you’ve already managed to add the demo slider.
    Could you please confirm this?

    Have a nice day,
    Mihai


    kdashtipour
    Member
    TT Client
    #77387

    Hi,
    yes i have added the demo slider but this is the error log i get


    kdashtipour
    Member
    TT Client
    #77389

    I think you fixed it 🙂 thank you!
    may i ask what was the issue so i know how to troubleshoot it in the future

    Thanks
    Kasra


    Anonymous Inactive
    #77393

    I haven’t done anything.
    I am glad to see it fixed now.

Viewing 12 posts - 1 through 12 (of 12 total)

Demo importing issue

Home Forums WordPress Themes Megalith Demo importing issue

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