PLEASE NOTE A RECENT CHANGE:
The forum is read-only. Please submit any support request here.

• Author
  Posts
• 
  joshkimber
  

  Member

  TT Client

  August 23, 2017 at 4:44 pm #78244

  I’ve gone in and updated my email for the contact form but I am seeing an error when submitting the form. The error reads “Unable to send message”.

  Login is attached to this ticket and I have supplied screenshots for the form and the experience as well.

  The desired outcome is once someone fills out the form the message is sent to my email (entered in the Receivers email) within the forms settings in the theme.

  
  mihai
  

  Member

  Member

  August 24, 2017 at 4:41 am #78254

  Hello,

  Please send your FTP (FTP host, FTP username, FTP password and optional: FTP port) credentials as a reply to the email you just got from us that contains this thread. This message will be kept private and only TeslaThemes support staff will see it. Once we get them, your issue will be resolved much quicker.
  Thanks for understanding.

  Regards.

  
  mihai
  

  Member

  Member

  August 25, 2017 at 4:35 am #78288

  Hi Josh,

  Thanks for the credentials.
  Could you please let me know what application have you used to login by FTP?
  I’ve just tried to login using FileZilla but unfortunately, have failed:

  Command: Trust new Hostkey: Once
  Error: Could not connect to server

  Can you please check and maybe unblock my access by the IP address:188.138.225.8
  or country: Moldova

  Thanks and best regards,
  Mihai

  
  mihai
  

  Member

  Member

  August 31, 2017 at 8:25 am #78379

  Hello, Josh. I have tried to contact you about this support request but we haven’t heard back from you yet. Please let us know if we can be of further assistance. Thanks.

• Author
  Posts