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Viewing 8 posts - 1 through 8 (of 8 total)
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  • kenichirotakadachi
    Member
    Member
    #76104

    I just started using your theme ‘suarez’
    and i am having a hard time understanding how it works. I am following your documentation and trying to look for answers in the forum but still, it is so difficult. i am currently trying to upload an image for the header but it won’t change at all! I am using the teslaframework plugin but nothing changes. how do you change it?


    Anonymous
    Inactive
    Inactive
    #76107

    Hi there,

    Thanks for reaching our support service.

    The demo home page is using a header slider built using Revolution Slider plugin. In order to edit it, please access Dashboard -> Revolution Slider choose the “home” slider and edit it.
    Other pages are using the “Featured Image” as the header image: https://drive.google.com/a/red-sky.pl/file/d/0B11RflJnvBkjcHZmQjJOcnZLRDg/view?usp=drivesdk

    Best Regards


    Anonymous
    Inactive
    Inactive
    #76108

    P.S.
    Our support team was unable to find any purchase information linked to your profile. The reason can be that you did not buy directly on our site but from some 3rd parties (ex. Themeforest)
    Due to the increasing number of fraudulent activities, we want to ask you to provide us with your invoice document and purchase ID in order to receive our Premium Support service.
    Best Regards


    kenichirotakadachi
    Member
    Member
    #76120

    Hello there,

    Thank you for the support.
    Actually, my business partner has purchased the theme from his account. That is why my account is not linked with any purchase information nor invoice documents. Is there any way I can connect it to my account?

    As of now, my business partner has provided the information.

    payment history: 05/17/17
    invoice: INV-4666
    products: Suarez Standard
    Payment: Credit Card

    Lastly, I still cannot change the header at all. I have read some instructions on slider revolution and tried to put the image but instead, the image is posted below the header. When I go to appearance, it tells me that the theme requires the picture’s pixel height to be 0. Please give me concrete instructions on how to upload a header image.
    Thank you


    Anonymous
    Inactive
    Inactive
    #76125

    Thanks, can you please specify also the username that he has on Teslathemes?
    I am asking this because due to our TOS we are offering support only per one account that has been used for the purchase.

    Revolution Slider is a paid plugin that we are including with the theme and since it can be used without being activated using an activation key, we are unable to share the key due to our agreements with the plugins’ authors.

    Just a question to ask that may clear something regarding the home page header slider.
    Have you managed to select the home page and blog page from Dashboard -> Settings -> Reading? Can you please provide with a screenshot in order to let us understand the issue quicker?


    kenichirotakadachi
    Member
    Member
    #76132

    Thank you for the fast response.
    His username is isoisokandai.

    Regarding the issue of setting up the picture on header, I have checked reading section couple of times and it is set up as
    static page
    front page → home
    posts page → articles (blog)

    I have attached the screenshot of the homepage of my website.


    kenichirotakadachi
    Member
    Member
    #76134

    I think this is easier to look.
    Basically, the slides I want to put on the website somehow goes under the header. I would like to Have the image on the header.
    thank you


    Anonymous
    Inactive
    Inactive
    #76157

    Oh, that’s it. Maybe you have missed the checkbox that allows you to hide the header area for your Home page:
    https://drive.google.com/a/red-sky.pl/file/d/0B11RflJnvBkjUWpWYlVUSTRPblU/view?usp=drivesdk

Viewing 8 posts - 1 through 8 (of 8 total)

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