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How can I remove the grey filter on the pictures

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Forums WordPress Themes Shape How can I remove the grey filter on the pictures

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This topic contains 7 replies, has 2 voices, and was last updated by  bulle_blue 3 years, 3 months ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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  • bulle_blue
    Member
    Member
    #71844

    Hello, I have bought the SHAPE theme and installed in on my website. I have created projects, and I am using the “homepage as portefolio display”. But I have grey filters on my pictures, whereas you don’t have that on your demo website. I don’t want the filter, how can I fix that ?


    bulle_blue
    Member
    Member
    #71852

    Also please note that I only see this grey filter on chrome and IE, it doesn’t appear on mozilla where the picture are clear.


    Anonymous Inactive
    #71907

    Hello,

    Please send your WP (WP installation URL, WP username, WP password) and FTP (FTP host, FTP username, FTP password and optional: FTP port) credentials as a reply to the email you just got from us that contains this thread. This message will be kept private and only TeslaThemes support staff will see it. Once we get them, your issue will be resolved much quicker.
    Thanks for understanding.

    Regards.


    Anonymous Inactive
    #72158

    Hi Lucile,
    Our support team was unable to find any purchase information linked to your profile. The reason can be that you did not buy directly on our site but from some 3rd parties (ex. Themeforest)
    Due to the increasing number of fraudulent activities, we want to ask you to provide us with your invoice document and purchase ID in order to receive our Premium Support service
    Best Regards


    bulle_blue
    Member
    Member
    #72522

    Hello,

    yes it was purchased through theme forest. Here are the related Purchased ID :

    25 Mar 2017 55479176 : Shape – Professional WordPress Photography Theme (6 months included support)
    25 Mar 2017 55479176 Shape – Professional WordPress Photography Theme (Regular License)

    I am also having problem with the portefolio. The filters don’t behave correctly. They don’t display the projects they should, and when scrolling down sometimes other projects appear even though they’re not in the same category.

    It is a bit annoying, when you purchase a wordpress theme it would be great to be able to use it right away.

    Thanks for your help,
    Kind regards


    Anonymous Inactive
    #72625

    Hi there,

    Thank you for providing the purchase proof.
    The issue you’ve noticed seems to be a little more complex than we’ve thought so I have forwarded it to our development team.
    Thank you very much for your patience, we really hope to see this solved soon.

    Best Regards


    Anonymous Inactive
    #72987

    Hi there,
    We are sorry for the big delay.
    Can you please indicate on the screen what grey filter do you want to hide?
    Best Regards


    bulle_blue
    Member
    Member
    #73174

    Hello Mihai. As I have indicated before, updating the theme seems to have solve this for me. However I have problems with the filters on the portefolio, they don’t work as they should, and the shortcodes also don’t work.

    I am considering buying another theme because this is taking too long..

    But thank you for your help !
    Lucile

Viewing 8 posts - 1 through 8 (of 8 total)

How can I remove the grey filter on the pictures

Home Forums WordPress Themes Shape How can I remove the grey filter on the pictures

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