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  twill

  Member

  Member

  January 24, 2017 at 4:41 pm #67959

  Hey there,

  I hope I am using this forum correctly. I have built my band a website using the theme “lovers”! I am having some issues, and looking for help / guidance:

  1. Mobile Version of the website is not working at all. I would love some help with getting my website to that point where we can look at it on our cell phones.

  2. Are there any storefront options with this theme? Woo Commerce is NOT compatible. For whatever reason, when you go to a page to check out an item three key things are happening:

  3. The display image is far to large ( pls see : http://wreckthesystem.net/product/wreck-the-system-tee-shirt )
  4. The font color compared to the background color when choosing quantity is white on white. So you can’t see the quantity you are purchases
  5. You can’t scroll down.

  Any guidance on this issue would also be appreciated!

  Finally – Is there an option to sell your album/music through this theme? I found the custom css to disable free downloads, but, I do want the ability to be able to sell the album through our website – again any help would be super awesome!

  Thank you for your time and help! If I need to verify my account / etc please let me know. When I purchased this theme it said it came with support?

  
  Anonymous

  Inactive

  Inactive

  January 25, 2017 at 9:42 am #67986

  Hi twill,
  First of all, I wanted to inform you that our Lovers theme isn’t compatible with WooCommerce and it wasn’t tested to work with any other shop plugin. Since the adaptation work is huge, it cannot be covered by our free support service that doesn’t include plugin integration work. Still, if you like this theme and you want to integrate a shop feature, please contact our customizations service WPmatic https://wpmatic.io/ in order to receive a quote for this work.
  Secondly, our support team was unable to find any purchase information linked to your profile. The reason can be that you did not buy directly on our site but from some 3rd parties (ex. Themeforest)
  Due to the increasing number of fraudulent activities, we want to ask you to provide us with your invoice document and purchase ID in order to receive our Premium Support service further.
  Best Regards

  
  twill

  Member

  Member

  January 25, 2017 at 3:38 pm #68018

  Hey there,

  Yes I believe I bought it from theme forest or something like that – Is there an email I can send my receipt / proof of purchase to? 🙂 I would be more than happy to comply!

  Thanks for your speedy response! 🙂

  
  Anonymous

  Inactive

  Inactive

  January 25, 2017 at 3:42 pm #68019

  Thanks for your reply 🙂
  You can send the proof to this email address support@teslathemes.com

  
  twill

  Member

  Member

  January 25, 2017 at 3:55 pm #68021

  Awesome! Sending it now! 🙂

  
  Anonymous

  Inactive

  Inactive

  January 26, 2017 at 2:28 pm #68056

  Thanks for the proof!
  Have a nice day

  
  twill

  Member

  Member

  January 26, 2017 at 3:08 pm #68061

  Thank you – should I wait for further assistance on the mobile issue part?

  
  Anonymous

  Inactive

  Inactive

  January 27, 2017 at 11:50 am #68098

  Sure, what other issues do you have with the theme excepting those caused by WooCommerce?

  
  twill

  Member

  Member

  January 27, 2017 at 6:39 pm #68135

  Just one with the mobile – It cuts the front site photos off, you can only see about half – is this typical? I cant scroll left/right on mobile 🙂

  
  Anonymous

  Inactive

  Inactive

  January 30, 2017 at 1:08 pm #68222

  Hi there,

  Lovers is a specific theme and it seems that there are some problems regarding this unique design on mobile devices.

  The theme is using a full height window and on the mobile the width is much smaller than the height. This fact doesn’t allow physically to work with the images in the way we wanted.
  It will either crop those images and display the correct image ratio, or it will skew the image and display a distorted image.
  In the third case, as you can see from the screen below, we can adjust it in order to fit the browser’s width and display the image with a lot of blank spaces(offset).

  https://drive.google.com/a/red-sky.pl/file/d/0B11RflJnvBkjVWdDcGJFUjdLZWs/view?usp=drivesdk

   .main-slider li {
      background-size: contain !important;
  }
  

  I think that we have already chosen the best display mode for it’s responsive but I admit that it may doesn’t look too nice.

  Best Regards

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