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PLEASE NOTE A RECENT CHANGE:
The forum is read-only. Please submit any support request here.

Viewing 15 posts - 16 through 30 (of 31 total)
  • Author
    Posts

  • Tesla
    Member
    Member
    #26021

    Sorry but we have to migrate to a new helpdesk, and we got to fill with articles the new knowledge base, that’s why we were a little busy these days

    We are insisting on the request, we will need only your FTP credentials for tomorrow (as today our working hours are ended) and we will manage to get rid of the issue, (we will try to increase the script timeout for this purpose)

    Best Regards


    sirmbhe
    Member
    TT Client
    #26022

    okay then, the ftp account will be generated again for tomorrow.

    So sorry for the trouble once again.
    Please let me know, when you need the credential..

    Have a good night then.


    Tesla
    Member
    Member
    #26045

    Hi,

    Thanks, please send your FTP credentials when you will have the possibility

    We will manage to up-queue your request,

    Best Regards


    Tesla
    Member
    Member
    #26049

    We will need to have access to the Blogojoy js folder. In particular to options.js file

    Best Regards


    Tesla
    Member
    Member
    #26052

    Hi again,

    Our developer are requesting full access, both WP credentials and entire project FTP credentials,

    It’s seems that you are using a service which is merging all the js and we are not allowed to modify it

    Regards


    sirmbhe
    Member
    TT Client
    #26056

    Hello man,

    my website keep giving this kind of warning now.
    please help me fix the issue, it is a running website, so please be fast 🙁

    I already send the credential via email…

    Thanks,


    Tesla
    Member
    Member
    #26058

    I understand your worries, Please make something with this message ASAP “You have been locked out due to too many invalid login attempts.”

    I am suspecting you are using kind of plugin which is blocking us right now


    Tesla
    Member
    Member
    #26059

    Also, I have deleted that testing alert


    Tesla
    Member
    Member
    #26067

    Unfortunately we have some troubles with minify WP plugins aon this theme (the javascript cannot be merged in one file) so we recommend you to not use Autoptimize plugin, please disable it and check again to see the differences


    Tesla
    Member
    Member
    #26069

    Unfortunately we cannot understand what plugin/service/feature is caching your javascript because we are unable to modify it, even when deleted, it is loading somehow


    Tesla
    Member
    Member
    #26903

    Hi there,

    Sorry for delay,

    Can we consider this issue solved ?

    Regards


    Tesla
    Member
    Member
    #27022

    Hello,

    I notice the new support page. But I also notice, my credential that was sent by email also listed. Is that okay?

    Also i have one more question.

    As you can see, int the attached files, I have 2 widget, but on the first one (agoda ads), it do not display the full height, only half. I try to adjust the css, but apparently it is not a success.. Would you help me a bit?

    Also regarding my previous problem, it is solved by disabling cloudflare auto minify, and also delete the autoptimize plugin, and zen cache. Now, it is only running w3 total cache and runs just fine.

    Thank you for all the help you give, and please help me out with the widget problem. Example of the problem found on this page : http://goo.gl/AZdxDE

    and the code i would like to run is : http://pastebin.com/H0wKHHE7

    Thanks,


    Tesla
    Member
    Member
    #27053

    Hello Guys,

    Sorry.. i need to bump this old ticket.

    Thanks


    Tesla
    Member
    Member
    #27058

    Hi there,

    Glad to find the previous issue solved,

    In order to allow the add to be 250px height please try to add add to Custom CSS :

    .content .box .widget iframe{height: 250px;}

    Best Regards


    sirmbhe
    Member
    TT Client
    #27062

    <p>Hello,</p>

    <p>I would not happen if you guys not point out about autoptimize and the minification, so thank you.
    As for the widget iframe, if want to change to different size, let say 300 x 600, the code would become</p>

    <p>.content .box .widget iframe{width:300px height: 600px;}</p>

    <p>Right?
    Um, and how if I want to use several iframe widget with different sizes? For example 300×250 and 300×600?</p>

    <p>Have a nice day</p>

Viewing 15 posts - 16 through 30 (of 31 total)

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