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Shipping not adding when goes to paypal

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Forums WordPress Themes Zeon Shipping not adding when goes to paypal

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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts

  • ooftsauce
    Member
    TT Client
    #72607

    Hi my first overseas customer went wrong. The system sent me the correct email including the shipping see below but when it got to paypal they did not charge shipping on for the product. Any help appreciated.
    Tony

    PAYPAL
    Dear Island Girl Ltd,

    You received a payment of £12.00 GBP from Paul Dunn (paul.akaharry@gmail.com)
    Thanks for using PayPal. You can now send any items. To see all the transaction details, log in to your PayPal account.

    It may take a few moments for this transaction to appear in your account.

    Seller Protection – Not Eligible

    Reversals:
    Please be aware that your payment can still be reversed, (e.g. if it is subject to a chargeback), even after you have sent the item to your buyer. Complying with PayPal’s Seller Protection and following the trading guidelines on our Security page helps to protect you from things like chargebacks.
    Buyer
    Paul Dunn
    paul.akaharry@gmail.com
    Instructions to merchant
    The buyer hasn’t entered any instructions.

    Description
    Unit price
    Qty
    Amount

    Ooft! Aged Scotch Bonnet Hot Sauce 100ml
    Item Number 001
    £4.00 GBP
    2
    £8.00 GBP

    Ooft! Aged Chipotle Hot Sauce 100ml
    Item Number 002
    £4.00 GBP
    1
    £4.00 GBP

    Subtotal
    £12.00 GBP

    Total
    £12.00 GBP

    Payment
    £12.00 GBP

    Payment sent to sales@ooftsauce.com

    MY WEB SITE EMAIL TO ME
    You have received an order from Paul Dunn. The order is as follows:
    Order #906 ( 4th April 2017 )
    Product
    Quantity
    Price
    Ooft! Aged Scotch Bonnet Hot Sauce 100ml (#001)
    2
    £8.00
    Ooft! Aged Chipotle Hot Sauce 100ml (#002)
    1
    £4.00
    Subtotal:
    £12.00
    Shipping:
    £7.80 via Royal Mail International Economy
    Payment Method:
    PayPal
    Total:
    £19.80


    Anonymous
    Inactive
    Inactive
    #72743

    Hello,
    We’ve made a few tests and it seems to work correctly.
    It adds the shipping costs as it should and when you push proceed to PayPal it calculates the prices correctly.
    Did it happen more than once?
    You could try to make a few test payments to see … I mean pay from one of your cards to your PayPal to see how it goes.
    Regards.


    ooftsauce
    Member
    TT Client
    #73149

    Another example note that when it is 3 items or more the bill created by woocemmerce is right but paypal only gets the item not the shipping, Now if its a Uk item that is correct as 3 or more is free shipping but somehow its applying that to the USA. I have looked at my setup and cannot see why the UK should interfere with the rest of the world?

    FROM PAYPAL
    Dear Island Girl Ltd,
    You received a payment of £10.00 GBP from (rmurchusa@gmail.com).
    To see all the transaction details, please log in to your PayPal account. It may take a few moments for this transaction to appear in your account.
    Buyer information
    Richard Murch
    rmurchusa@gmail.com
    Instructions from buyer
    None provided

    Description
    Unit price
    Qty
    Amount

    Ooft! Aged Scotch Bonnet Hot Sauce 100ml
    Item #: 001
    £4.00 GBP
    1
    £4.00 GBP

    Postage and packaging:
    £6.00 GBP

    Total:
    £10.00 GBP

    Postage and packaging charges are estimated rates.

    Postage and packaging is based on the fall back rates you provided.

    Receipt No: 3755-9041-7519-1323

    WOOCOMMERCE EMAIL TO ME

    You have received an order from Richard Murch. The order is as follows:
    Order #921 ( 18th April 2017 )
    Product
    Quantity
    Price
    Ooft! Aged Scotch Bonnet Hot Sauce 100ml (#001)
    3
    £12.00
    Subtotal:
    £12.00
    Shipping:
    £7.80 via Royal Mail International Economy
    Payment Method:
    PayPal
    Total:
    £19.80


    ooftsauce
    Member
    TT Client
    #73380

    I am a bit confused by this one so maybe put it on hold for a while. I will do more tests


    Anonymous
    Inactive
    Inactive
    #74674

    Hi Tony,

    Sorry for the delay. I have done a little research on this issue and found this article that may explain the proble you have with the shipping:

    WooCommerce 2.6+ sends shipping costs as a ‘real’ shipping line item via PayPals API. If your PayPal account has shipping rules setup within it, these will take over and remove the cost WooCommerce sends across.
    see more here:
    https://docs.woocommerce.com/document/paypal-standard/#section-12

    Also, please check this solution:
    https://www.paypal-community.com/t5/How-to-use-PayPal-Archive/Turning-off-shipping-calculator/td-p/40601

    Best Regards

Viewing 5 posts - 1 through 5 (of 5 total)

Shipping not adding when goes to paypal

Home Forums WordPress Themes Zeon Shipping not adding when goes to paypal

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