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Soundcloud player doesn't appear on page

Home Forums WordPress Themes Superstar Soundcloud player doesn't appear on page

Forums WordPress Themes Superstar Soundcloud player doesn't appear on page

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This topic contains 13 replies, has 2 voices, and was last updated by  Anonymous 2 years, 12 months ago.

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts

  • alicchio
    Client
    Client
    #77029

    When I open a page with link of soundcloud playlist it doesn’t work properly. I see only a black square with a list name.
    Where is the player design of soundcloud?

    What I can do to fix it please?
    This is the page: https://www.salvatoresica.com/album/peacelovefreedom-film/


    alicchio
    Client
    Client
    #77070

    And an other problem is with playlist on website first load. If a normal user try to navigate on https://www.salvatoresica.com the soundcloud default playlist doesn’t load and also if he start on “play” button it doesn’t work.

    Can you fix it please?


    Anonymous Inactive
    #77110

    Hi,

    I can see that there are several JS errors due to the fact that SoundCloud couldn’t be loaded over SSL.
    The strange thing is that you are using a version that should already contain the SSL fix.

    Please send your WP (WP installation URL, WP username, WP password) and FTP (FTP host, FTP username, FTP password and optional: FTP port) credentials as a reply to the email you just got from us that contains this thread. This message will be kept private and only TeslaThemes support staff will see it. Once we get them, your issue will be resolved much quicker.
    Thanks for understanding.

    Regards.


    alicchio
    Client
    Client
    #77126

    Sent via email.

    Waiting for you support. thanks


    alicchio
    Client
    Client
    #77128

    We need also to create a child-theme for don’t lose our website through your next update please. Thank you


    Anonymous Inactive
    #77163

    Hi,

    Thanks for the credentials.
    Sorry for the delay. Could you please make sure that the Soundcloud link you have added and the songs ID’s are correct?

    Best Regards


    alicchio
    Client
    Client
    #77227

    I answer you thought email but I didn’t see any fix on our website, please is urgent.

    thanks!


    alicchio
    Client
    Client
    #77233

    Hello??


    Anonymous Inactive
    #77234

    Hi there,
    Sorry for the delay during weekend.
    We will take a look and provide you with a reply.
    Best Regards


    Anonymous Inactive
    #77478

    Hi there,

    We are very sorry for the delay but after some inspecting, we have seen that the theme’s scripts will require a more in depth fixing.
    We will fix it and proceed to test the new update in order to make sure that it will work for all the devices.

    Thanks for your patience,
    Mihai


    Anonymous Inactive
    #77479

    P.S. We are sorry for the inconveniences.


    alicchio
    Client
    Client
    #77493

    Hi there!
    We need it asap!! We paid a lot of money for this template. Give me a date please. I have to tell something to our client. Otherwise my client retrive the work and I will ask you to refund. Sorry but my client is so angry, fifteen days to wait a solution and today there is not a solution.

    We are sorry for the inconveniences too.


    alicchio
    Client
    Client
    #77573

    Any news?


    Anonymous Inactive
    #77937

    Hi,

    We are very sorry for the delays.
    It appears that you are using an empty playlist as the default playlist: https://soundcloud.com/user-553726415/sets/welcome-website/s-eB62J
    Could you please make sure that it has publicly available songs or change it with another playlist?

    Best Regards,
    Mihai

Viewing 14 posts - 1 through 14 (of 14 total)

Soundcloud player doesn't appear on page

Home Forums WordPress Themes Superstar Soundcloud player doesn't appear on page

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