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Support for the themes

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Forums Suggestions Support for the themes

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The forum is read-only. Please submit any support request here.

This topic contains 4 replies, has 3 voices, and was last updated by  nolimit2it 2 months, 1 week ago.

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
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  • winthm
    Client
    TT Client
    #65489

    Hi,

    As lifetime subscriber, if I build a site for a client, who would be offering the technical support to them? and what kind of technical support you offer for the themes to a lifetime subscriber?

    Thank you, Vinod


    mihai
    Client
    Client
    #65506

    Hi Vinod,
    First I wanted to mention that your lifetime subscription comes without free support service because you have bought it from our 3’rd anniversary deal that doesn’t include this type of service due to deal’s terms:
    https://drive.google.com/a/red-sky.pl/file/d/0B11RflJnvBkjZFRqcVFiOGV6aE0/view?usp=drivesdk
    We offer free support only for regular clients who have purchased the themes without using a No Support offer, and the support includes bug fixing and demo look achievement guide.
    Your clients have rights to use our theme only for the project you customized for them and to receive free updates.
    They are not allowed to use the theme you have customized for them in another project and they cannot resell it or share for free.
    Also, you should manage in order to provide them with support because they are not allowed to contact us directly without making a direct purchase.
    Regards


    winthm
    Client
    TT Client
    #65519

    Ok what does free support includes? and what do I need to in order to get it? say for a particular theme or the entire theme library?


    mihai
    Client
    Client
    #65607

    You can see here the difference between support and customization service: https://drive.google.com/a/red-sky.pl/file/d/0B11RflJnvBkjREJRU0pNZFE2ZXM/view?usp=drivesdk .
    Free Support is an individual 1-year service that comes together with a theme or subscription if using the regular pricing plan https://teslathemes.com/pricing/


    nolimit2it
    Client
    TT Client
    #77969
Viewing 5 posts - 1 through 5 (of 5 total)

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