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Unable to upload the theme via WordPress Dashboard

Home Forums Knowledge Base Unable to upload the theme via WordPress Dashboard

Forums Knowledge Base Unable to upload the theme via WordPress Dashboard

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This topic contains 0 replies, has 1 voice, and was last updated by  Tesla 4 years, 10 months ago.

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  • Tesla
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    #24895

    This issue is most commonly caused by wrong file permissions. Your theme and upload directory should have correct file permissions otherwise WordPress will not be able to store your files in it or sometimes may not even display files from the directory. To set correct file permissions for your uploads directory, you would need a FTP client, like Filezilla.

    Important Notice: After you upload the theme you just need to change file permissions back to normal (755).

    Connect to your website using the FTP client and find /wp-content/ directory. Right click on the wp-content directory and select file permissions. Watch a video how to do this

    A new dialog box for file permissions will open. You will need to set file permissions for wp-content directory. To do that, enter 777 in the numeric value box, and then check the box next to Recurse into sub-directories. Lastly, you need to click on ‘Apply to all files and directories’ radio button. Click on the OK button to apply these changes. Filezilla will now start applying file permissions to the directories.

    Now you’re ready to upload the theme via WordPress Dashboard.

    After that don’t forget to set the permissions back to 755 to avoid any security issues. Watch a video how to do this Also be sure not to modify or delete any of the content in your home directory.

    If the described method above doesn’t fix the issue try the following:
    1) Unzip the main archive first and find themename.installation.zip.
    2) Unzip again to get the theme folder.
    3) Upload the theme folder to wp-content/thmes/

    If both methods don’t work, open a ticket and our support staff will assist you in troubleshooting the issue.

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Unable to upload the theme via WordPress Dashboard

Home Forums Knowledge Base Unable to upload the theme via WordPress Dashboard

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