hero image

Visual composer

Home Forums WordPress Themes Materialism Visual composer

Forums WordPress Themes Materialism Visual composer

PLEASE NOTE A RECENT CHANGE:
The forum is read-only. Please submit any support request here.

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts

  • doodsz
    Member
    TT Client
    #71498

    How do I access Library template? It wants me to activate a license. Since the theme comes with Visual Composer where do I get my license so I can access it?


    Anonymous
    Inactive
    Inactive
    #71512

    Hi doodsz,
    Our support team was unable to find any purchase information linked to your profile. The reason can be that you did not buy directly on our site but from some 3rd parties (ex. Themeforest)
    Due to the increasing number of fraudulent activities we want to ask you to provide us with your invoice document and purchase ID in order to receive our Premium Support service
    Best Regards


    doodsz
    Member
    TT Client
    #71534

    Oh, yes it was purchased from a third party.

    where do I send the documents needed?


    Anonymous
    Inactive
    Inactive
    #71537

    Send them to support@teslathemes.com, please.
    and paste this link alongside the proofs https://teslathemes.zendesk.com/agent/tickets/16698.
    Regards.


    doodsz
    Member
    TT Client
    #71542

    Thanks.

    I have sent the documents needed.


    Anonymous
    Inactive
    Inactive
    #71544

    Sorry, but we cannot see them.
    Please send them to my corporate email address ceban@red-sky.pl


    doodsz
    Member
    TT Client
    #71551

    Just checking if you’ve received them?


    Anonymous
    Inactive
    Inactive
    #71552

    Thank you very much for the purchase proof.
    Unfortunately, due to the agreement with the plugin authors, we cannot share the activation key.
    You will need to buy the plugin if you want to use their templates.


    doodsz
    Member
    TT Client
    #71556

    ok,

    I have an update to visual composer. How do i update it? I keep getting an error.


    Anonymous
    Inactive
    Inactive
    #71557

    You can update the plugin only up to the version that comes bundled with the theme 5.0.1
    Please just disregard the update notification until we’ll check all the modules in order to make sure that they work with the latest plugin version.

Viewing 10 posts - 1 through 10 (of 10 total)

Visual composer

Home Forums WordPress Themes Materialism Visual composer

[i]
[i]
[i]
[i]